Requirements for guests
What are the requirements to book on ÖÖD Hötels?
We ask everyone who uses ÖÖD Hötels platform for a few pieces of information before they book on ÖÖD Hötels. Guests need to have this info completely filled out before they can make a reservation. This information helps to make sure hosts know who to expect, and how to contact the guest.
ÖÖD Hötels requirements for guests include:
Confirmed phone number
Bookings may be made by a person with active legal capacity who is at least 18 years old. The consequences of orders placed by a non-compliant person are the responsibility of the person whose bank account or credit card has been used to pay the fee.
ÖÖD Hötels guest standards for stays
Changing dates or house
Cancellations and refunds
Cancellation up to 14 days before your arrival is 100%* refundable.
Cancellation up to 7 days before your arrival is 50%* refundable.
Cancellation less than 7 days before your arrival is not refundable.
NB! Refund will be transferred to the payment account within 7 business days.
*Please note that in case of cancellation, a transaction fee of 3% of the booking amount will be charged.
Changing dates or house
Your booking can be changed ONCE up to 7 days before your arrival. Additional charges may apply.
For that, please contact our customer support at email@example.com.
The gift card is only valid for a one-time purchase.
If the purchase amount is higher than the value of your gift card, you can pay the difference between the purchase amount and the gift card value on the checkout page.
The gift card is non-refundable and non-exchangeable.
The reservation paid with the gift card can be changed and canceled according to the cancellation conditions of the package and until the expiry of the gift card.
A damage deposit might apply to some cabins listed on the www.oodhotels.com booking platform.
The damage deposit is fully refundable within 5-10 days of departure, providing the following provisions are met:
The property is not damaged beyond normal wear and tear;
The property is in a reasonably clean condition on departure;
All keys, remote controls, etc. are left at the property;
Buildings are locked and windows are closed;
No items are damaged or lost;
The BBQ is cleaned and left in the same condition as it was found;
ÖÖD Hötels has a thorough inspection policy to ensure the rental units are in good condition and that guests will not be inadvertently held responsible for missing or broken items.